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Information. people started finding out what was going on ob social media and, jim, as you know as well as anyone else, social media isn't always accurate. a lot of incorrect, inaccurate information on social media that spurred some of that confusion inside the airport. jim? >> yeah. no question about it, nadya. this is the busiest travel time of the year. we're heading into the thanksgiving day holiday coming up in a few days from now. obviously the parent's going to be packed with people and to have something like this happen, you know it is obviously going to grind things to a halt for a li...

Back up and running. so maybe they're ambitious to think the next hour but the fact that you're seeing airplanes beginning to take off suggests they're able to limit this investigation to a certain area. this is a kind of thing that happens when, when you have disruptions. you need to close systems down. you need to have al review. we call them no regreets review. probably they are putting people through security again. you just want to be careful. there's no harm in delays at this stage. and then get people moving out. >> all right, julia, thanks for those insights. we're going to iron out th...

>> reporter: hi. this is isabelle. can you hear people? >> lost nadia but cnn news source reporter isabella salas joining me now on the phone. pick up on the conversation we just left off with nadia. obviously, a chaotic situation there at the airport finally getting back to normal, but isabelle, you were on a plane when you heard an announcement by the pilot on your plane. tell us what happened? >> reporter: yeah. the pilot out of the blue just said, hey, folks. you might notice we're not going anywhere. reason for that is that there was an active shooter, and for your safety and everyone's s...