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Red Cross provides emotional support to front-line workers and public The nonprofit s Virtual Family Assistance Center Call Center provides emotional support, according to officials, and assists people in finding the resources they need. The call center was created during the coronavirus pandemic. 4:00 am, Apr. 2, 2021 × Essentia Health-St. Joseph s Medical Center nurse Roxanne Reabe talks Monday, Oct. 19, during a rally for nurses who were picketing in front of the Brainerd hospital. Steve Kohls / Brainerd Dispatch Sometimes help is just a phone call or a mouse click away. The American Red Cross created its Virtual Family Assistance Center in May because of the coronavirus pandemic to emotionally support front-line workers and others dealing with grief and stress. ....