The background to this letter? many of us have been making efforts to try and cut back our energy use, but despite this, there have been reports of people finding their direct debits are still going up, so grant chaps said those reports are disturbing and says people's bills should reflect their use. ofgem conducted a review into all of this earlier this year. we've been reaching out to suppliers to ask what action has been taken, but there are a couple of things to note. first, energy bills have been going up, so even if you have been reducing your use, average bills are a lot higher this yea...