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Symphony SummitAI Is Recognized as a 2021 Gartner Peer Insights Customers' Choice for IT Service Management Tools Users give SummitAI the distinction of a Gartner Peer Insights Customers' Choice for effortlessly uniting IT service and asset management using artificial intelligence. News provided by Share this article Share this article LOS ALTOS, Calif., April 7, 2021 /PRNewswire/ -- Symphony SummitAI, an enterprise-class, AI-driven IT service management solution, today announced it was named a 2021 Gartner "We are honored to be named a Gartner Peer Insights Customers' Choice for the third ...

Government Executive email Wide-spread emergencies disrupt the economy and health of communities, creating a surge of demand for government services. With the speed of service delivery hinging on agency labor, agility, and technology, the federal government needs to invest in these pillars to promptly assist its customers in the midst of unprecedented workplace transitions. Download this GBC Issue Brief to learn more about: The inhibitors of service delivery How agencies have benefited from automation technology How to enable capacity in times of need Underwritten by Other Agency Fede...

TOPdesk Is Recognized As A 2021 Gartner Peer Insights Customers' Choice For IT Service Management Tools The Gartner Peer Insights Customers' Choice distinction is based on feedback and ratings from end-users who have experience purchasing, implementing and using ITSM solutions. News provided by Share this article Share this article ORLANDO, Fla., April 1, 2021 /PRNewswire/ -- TOPdesk, a leading provider of enterprise IT service management solutions, announces that it was named a Customers' Choice in the 2021 Gartner Peer Insights "Voice of the Customer": IT service management tools. Gartner ...

The BYOD Conundrum By Duane Schau, Director of for client services, Indiana University - We can now reasonably conclude that the new “bring your own device” (BYOD) era began with the smartphone,...

Freshworks Crosses $300M in ARR and Closes 2020 with Over 40% Year Over Year ARR Growth News provided by Share this article Share this article SAN MATEO, Calif., Feb. 16, 2021 /PRNewswire/ -- Freshworks, Inc., the intelligent customer engagement software company, today announced it surpassed $300M in ARR, growing the business by 40% year over year through unprecedented economic times. Freshworks' record year featured new product offerings, strategic acquisitions to accelerate AI and an expanded executive team to fuel its next phase of growth: the march towards the billion-dollar revenue mil...