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Unfair ratings cost some Instacart shoppers hundreds a week. Here’s what’s happening By Johana Bhuiyan, Los Angeles Times Published: December 27, 2020, 6:00am Share: An Instacart shopper carries groceries. Shoppers say they earn less due to poor reviews CfO even when the bad ratings are no fault of their own. (Robert Gauthier/Los Angeles Times/TNS) Bags of groceries don’t just vanish into thin air. But in case the laws of physics ceased to exist, Loreen Zahara does her due diligence. The Instacart shopper keeps receipts for purchases and even photographs them upon d...

Bags of groceries don’t just vanish into thin air. But in case the laws of physics ceased to exist, Loreen Zahara does her due diligence. The Instacart shopper keeps receipts for purchases and even photographs them upon delivery — on a customer’s stoop or in front of their garage. Yet when one customer gave her a one-star rating over a missing bag of pineapples and another awarded her one star and claimed an entire order wasn’t delivered, it was Zahara who suffered the consequences: a loss of hundreds of dollars of potential earnings per week. Instacart’s order-allocation system ta...