Police call handlers used fake system for eight years
Thousands of calls to a control room were allocated to a fictitious call sign to manipulate response times.
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Thousands of calls to a control room were allocated to a fictitious call sign to manipulate response times.
May not have been attended. in a statement, police scotland said the dummy callsign was a practice which had been in use by one legacy service since 1997 to assist controllers to allocate resource during periods of high demand. the practice should not have continued under police scotland and local use of the callsign in one service centre was halted injanuary 2015, when a new command and control system was introduced. the practice was permanently discontinued in march 2015. the police�*s call handling problems of 2015 are now likely to come under renewed focus. mark daly, bbc news. king char...
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