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With a bag over her body. but to her complete surprise, they didn't kill her. instead, they dropped her off on a footbridge nary village and told her, they would be in touch, soon. >> the started to disappear in the dark ocean. and i knew right than, that my connection to kevin was gone. it was worse than being in prison. there was no freedom for me. >> she got in touch with the philippine military. was evacuated to manila, the philippines capital. back in lynchburg, lead fbi negotiator mark thundercloud thought he knew why the kidnappers released gerfa. >> their intent was to let her go to he...

And said, if you want me to come home, i'm ready. but i want you to let these two boys, guide them out of that jungle. it's in your hand now. >> reporter: they put gerfa on a boat. put a bag over her body. but to her complete surprise, they didn't kill her. instead they dropped her off on a footbridge near a village and told her they'd be in touch soon. >> they started to disappear in the dark ocean. and i knew right then that my connection to kevin is gone. it was worse than being in prison. there was no freedom for me. >> reporter: she got in touch with the philippine military. was evacuated...

Here for you. >> what was it like to hear the fbi was paying attention to this? >> that it's really real now, this is the real thing. >> we never know how families are gonna react, obviously. but almost in every case, they're in a state of crisis. >> reporter: mark thundercloud was the leader of a special fbi hostage negotiating unit, formed precisely for an emergency like this. more than a dozen agents descended on the lunsmann house, covered the windows, set up a surveillance system in heiko's kitchen, and got ready for what they knew was coming, a demand for ransom. >> negotiating really wi...

>> their intent was to let her go to help raise more money. now she's out. and now she's gotta talk to these people. >> right. >> someone needs to be there with her. >> reporter: heiko decided he should stay in lynchburg, try to find the money, and mark thundercloud moved his operations from the family's kitchen to a hotel room in manila. and there, as one month passed, then another, they tried to help gerfa deal with mr. so. >> december 6 was the last day that we talked with mr. so. basically he was saying, look, what you're offering is not enough. this might be the last communication that we...

Negotiator mark thundercloud thought he knew why the kidnappers released gerfa. >> their intent was to let her go to help raise more money. now she's out. and now she's got to talk to these people. >> right. >> someone needs to be there with her. >> reporter: heiko decided he should stay in lynchburg, try to find the money, and mark thundercloud moved his operations from the family's kitchen to a hotel room in manila. and there, as one month passed, then another, they tried to help gerfa deal with mr. so. >> december 6th was the last day. that we talked with mr. so. basically, he was saying, "...