Massive Unt Undertaking News Today : Breaking News, Live Updates & Top Stories | Vimarsana

right now. ♪ first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. >> it is the top of the hour, 8:00eem eastern. we're glad you're with us. it is december 29th. welcome to cnn this morning. >> i think everyone wants an apology. i'm confused because he said at one point that if you still haven't gotten your bad you could get it at no cost...

You? >> i think it is the minimum of what what they should be doing. they need to be reunited passengers with their luggage. because with the problem, they knew where the -- they knew where the airlines were and where the crews were but they could not combine the true and match then um and that is a real problem. and now with so many luggages strewn across airports across the country, it is a massive unt undertaking. if i were a passenger,ib would keep track of all of your expenses, keep track of the -- of the flight situation, keep on top of how southwest airlines is responding to all of this...