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For the last 15 months, the city of Long Beach has been using an artificial intelligence software platform that analyzes residents’ social media use to help officials gauge public opinion on policies like mask mandates, the vaccine rollout and even the decision to shut down a local restaurant that flouted COVID-19 rules. - ADVERTISEMENT - Although the data has been used to inform decision-makers on some of the most consequential topics locally, its use has flown mostly under the radar because city officials used emergency powers to procure the service a move that bypassed any public decision by the City Council. ....