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Federal call center workers battle inequities

Call center workers that help Americans navigate the ACA marketplace and Medicare demanded more paths for advancement, higher pay and more breaks between calls at this year’s March on Washington. ....

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Federal call center workers join March on Washington call attention to workplace inequities

Call center workers that help Americans navigate the ACA marketplace and Medicare are demanding more paths for advancement, higher pay, and more breaks between calls at this year’s March on Washington. ....

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Federal call center workers join March on Washington call attention to workplace inequities

Previous efforts to get the attention of the Department of Labor and the Department of Health and Human Services have not yielded results. ....

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Federal call center workers join March on Washington call attention to workplace inequities

A 2023 report found only 2% of managers with frontline customer service experience were internally promoted. ....

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Federal call center workers join March on Washington call attention to workplace inequities

Call center workers that help Americans navigate the ACA marketplace and Medicare are demanding more paths for advancement, higher pay, and more breaks between calls at this year’s March on … ....

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