Bring Your Chatbot Up to CX Speed
PHOTO: bebeplace 2020 was a year that saw plenty of new technologies and customer journeys entering the mainstream as businesses had to get creative in replacing traditional, face-to-face interactions. This trend continued throughout the holiday season and into 2021 with consumers flocking to contactless and omnichannel options like curbside pickup. Like omnichannel customer journeys, chat apps have been around for a number of years. However, in 2020 their use really extended from personal messaging and interoffice collaboration to business-to-consumer communication. Chat apps enable busine...
Source: cmswire.com