At PA's 988 call centers, crisis counselors offer empathy, and juggle limited resources
The new 988 system launched in mid-July, and one early estimate says calls went up 45% nationally during the first week.
Source: wskg.org
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Calls are up, but many 988 call centers lack resources to offer in-person help : Shots
In a mental health crisis, a conversation with an empathetic listener can be live-saving. But when someone needs in-person help, there's a shortage of resources in many parts of the country.
Source: npr.org