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#BizTrends2024: Lizelle Strydom and Mithum Singh talk digital adoption in the call centre - Vimarsana News

#BizTrends2024: Lizelle Strydom and Mithum Singh talk digital adoption in the call centre

Published: February 1, 2024

Careerbox and CCI do call centre training for international clients and it would seem that AI will take those jobs, but that's not the reality...

Source: bizcommunity.com
Related Topics:
United StatesSouth AfricaNew YorkCape TownWestern CapeUnited KingdomSouth AfricansSouth AfricanLizelle StrydomNavesh SinghMithum Singh
Generative AI threatens SA's booming BPO job market - Vimarsana News

Generative AI threatens SA's booming BPO job market

Published: August 24, 2023

South African contact centre employees are worried generative artificial intelligence will steal their jobs, as the industry increasingly incorporates AI-powered agents.

Source: itweb.co.za
Related Topics:
South AfricaSouth AfricanMithum SinghFaeeza KhanLaurent LeclercqFlux TrendsFaeeza KhanEnerative AiArtificial IntelligenceLaurent LeclercqMithum SinghCci South AfricaBusiness Process OutsourcingPo Job Market