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Although no-one died on Alaska Airlines Flight 1282, the episode could have been much worse had the plane been higher, reveals Arun Bansil, a professor of physics at Northeastern University.
Bryan Bartlett, 74, had to endure 'excruciating pain' after he slipped while getting out of the bath tub he'd been standing in to have a shower. No ambulances were available.
Bryan Bartlett's wife had to call for paramedics twice after being told there were no vehicles available
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A cancer patient from Thurso has spoken of her anger and frustration at finding herself stuck in Inverness after a Stagecoach bus failed to show up.