VW wouldn't help locate car with abducted child because GPS subscription expired
VW says its Car-Net service shouldn't have demanded $150 payment from detective.
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VW says its Car-Net service shouldn't have demanded $150 payment from detective.
Police in Lake Country, Illinois wasn’t able to track a stolen Volkswagen with a two-year-old child inside because the automaker wouldn’t provide access to its Car-Net vehicle tracking service.
Volkswagen refused to use its GPS tracking feature to assist Illinois police in tracking a stolen car with a kidnapped 2-year-old boy inside. The company wouldn't track the stolen vehicle because the owner's GPS subscription had expired, leading a representative to tell the police the subscription would have to be reactivated for the automaker to help. Luckily, the boy was found unharmed dumped in a parking lot.
VW's third-party vendor failed to follow company emergency protocol, and insisted on charging Illinois police US$150 to renew the service
A Volkswagen representative wouldn't enable Car-Net until police paid $150.