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Nicky Perfect experienced many highs and lows in her time as a Met police hostage negotiator - but the hardest to handle was the ISIS kidnapping of a British journalist in Syria
Nicky Perfect speaks to Woman’s Hour about her highly fraught and difficult career.
NICKY PERFECT: I've been on call across the holiday period, and when you're on call there's a bit of your brain that never quite turns off, an extra edge of alertness.