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Are You Measuring CX Beyond Acquisition?

Customer experience builds over time. It’s the cumulative impression a customer retains after multiple interactions with a company through months or years.

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How Evolving Smart Tech Is Changing the Customer Experience

Today’s always-on customers have high expectations when it comes to digital experiences, and they’re no longer accepting excuses from brands that don't deliver.

United-states , Americans , John-li , Brad-pitt , David-sovie , Radhakrishnan-rajagopalan , Rory-mitchell , Deloitte , Microsoft , Technology-services-at-mindtree , Netflix , Accenture