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/PRNewswire/ -- According to a new market research report titled, 'Speech Analytics Market by Component, Application, Organization Size, Deployment Mode,...
REDDING, Calif., Jan. 24, 2023 /PRNewswire/ -- According to a new market research report titled, 'Speech Analytics Market by Component, Application, Organization Size, Deployment Mode
06 May 2021 17:36 GMT Nuance Communications today announced Nuance Gatekeeper, the company’s fully scalable biometric security solution designed for the cloud, is now available on the Five9 App Marketplace, seamlessly integrating with Five9′s Intelligent Cloud Contact Center offering. According to Forrester, CCaaS is the next evolution in contact centers due to customers’ need for flexibility, agility, scale, and speed1. Nuance’s unique set of open, modular and cloud native services spanning conversational AI, Agent AI, and Security AI integrate seamlessly into CCaaS platforms, empo...
16 March 2021 17:32 GMT Nuance Communications has announced that Bank Australia, one of Australia’s leading customer-owned banks, has deployed Nuance Gatekeeper, the world’s most advanced biometrics solution for authentication and fraud detection to improve the customer experience. Following a pilot rollout in December of 2020, Bank Australia is now offering biometric protection to all customers. With this voice technology deployment, Bank Australia aims to provide the latest standard of excellence in customer service and digital experience. “We are excited to offer our customers an e...
15 December 2020 17:10 GMT Nuance Communications has announced that the Industrial Bank of Korea (IBK) has deployed its market-leading voice biometrics technology to create the banking industry's first biometrics solution for video calls. Leveraging Nuance AI, IBK is already protecting more than 100,000 customers from falling victim to fraud by automatically authenticating their identities during both video and phone conversations. The global pandemic has upended the way banks and financial institutions interact with consumers. What was once an industry that relied on face-to-face interact...