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British Airways pilot Tim Lancaster was sucked from his cabin after its glass windowpanes shattered.
Claire O'Donnell (right) was a stewardess on board British Airways Flight 009, which was crippled by a cloud of volcanic ash in 1982 and appeared destined to crash into the sea.
Captain Moody and his crew had no idea why their engines had failed. All they knew was that their hulking jumbo jet was now effectively a giant glider heading fast towards the ground.
The service is awarded more than £100,000 after being at risk of due to a lack of donations.