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With the kind of investment its worth it so as we recognize the need thats one way we can educate people by transferring them to 311 i completely agree with what youre saying. Thank you. I appreciate it. The next speaker is from the department of children and youth. I dont see and then right afterwards we have 3 more folks. So thank you for the slides and. It would be easier for me okay. Thank you. Good morning supervisors from the department of youth and their families. Maria our director had a meeting scheduled so im going to be here. Im going to go over what were doing were a two Tier Depar...

Or it would go to any of our 64 Customer Service reps and the rep would connect them to the Language Line interpreter at this. 311 we have 5 bilingual chinese rep and 3 Spanish Speaking rep and when we put any posts for employment we always encourage the sign Language Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do mo...

Comments to take complaints from clients. All of our research are now in spanish and english, particularly when we do screening or surveying. If i go out and my spanish is muy mal, i can give the document in spanish and i can write comments later and have them translated later. To do the effective job we want to increase the capacity of spanishspeaking people on the committee. Thank you. Thank you. Supervisor kim so at this time im going to call forward the applicants. We do have a number of applicants, 15 applicants for six seats. Im going to limit your time to two minutes; i apologize but i ...

Interpreters and others. We have nearly 1. 5 million calls and have those we have 16 thousand plus that required assistance other than english. This represents about 1. 1 percent of calls that were placed to 311. We did incur the language. We monitor the Language Line calls we have to make sure their answering quickly so we do monitor that and we do in partnership with the other departments we had complaints of our reps not connecting quickly enough so at this point we see an average of connecting time of 30 seconds the wait might be longer, however, and if any reps wait for over 3 minutes we ...

Competitive edge our ambassadors and interpreters are out on the streets everyday trying to talk to communities residents and others about language rights and services and our cb o partners are out there doing the work of clients also telling me that you know, i have the right to request translation and interpreter. My ideal would be to have every single employee tell them they can assess those services and we can move forward with the Community Partners theyre doing the heavy lifting in educating our residents. Im proud to support them but we have to Work Together to make sure its correct and...