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I mentioned certification we want to make sure our interpreters a quality and sensitive to the community. We have organizational programs and well be adding this and Technology Training for nonprofit. So in short i think weve made a lot of Strategic Programs in the community and this is for the advocacy of our Community Members were just the vehicle to get that done. I want to thank you very much for your support ill hope you will adopt the 2013 report thats great. Thank you. Thank you. And chair cowen. I want to say were expecting president chiu before the departments step up for their report...

Trying to shirt their duty on filling the requirements but sometimes, its difficult so they will call our office and consultant with us and well mouth a way to get this done. The mta will call us and we have the library weve partnered with. The penalty if thats your question which is the stick we use . We dont have one and thats not at the l a o is tied to the 3wub9 process i think the departments are very much aware. We dont have any departments that that fight us on this. We look at each other as partners. We also get help from them with our other work and thats where its moving. Were in thi...

Complaints procedures are lacking for example, 54 percent of the tier one departments dont post the complaint process. And although we have received very few complaints to our departments we have received a total complaints of lack of assess through our varies Community Organizations and partners. Ill turn it over for the accomodations in progress that is going to be a quick run through thought representations we made last year. Relative to amendments to the actual ordinance it needs a little bit of tweeting to strengthen enforcement and we need to figure out how to use our data because its no...

Run through thought representations we made last year. Relative to amendments to the actual ordinance it needs a little bit of tweeting to strengthen enforcement and we need to figure out how to use our data because its not updated and thats extremely hard for us to do. Were going do o to look at how to use this better and we need to refresh some of the names of the departments which have changed in 2009 and maybe there are other departments that need to be added and we started to do this last year and realized this can be only done after we tweak the law itself and there will be clearer guide...

Competitive edge our ambassadors and interpreters are out on the streets everyday trying to talk to communities residents and others about language rights and services and our cb o partners are out there doing the work of clients also telling me that you know, i have the right to request translation and interpreter. My ideal would be to have every single employee tell them they can assess those services and we can move forward with the Community Partners theyre doing the heavy lifting in educating our residents. Im proud to support them but we have to Work Together to make sure its correct and...