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Detailed text transcripts for TV channel - CNN - 20180609:01:28:00

And trump said nothing. why, michael? um-hum, yeah. well, i remember when ronald regan said we re bombing in five minutes. there is a lot of miscommunication between nations. i got to believe that putin understands that donald trump s military killed 400 russians in syria when they attacked you know a base that contained american military men. i got to believe that that the sanctions and other things that are still up against the russians between the americans and russians those things are taken seriously. i believe the people i know in russia are confused. they don t know what to expect next from donald trump. perhaps this is a way, this g 8 proposal is part of a bigger strategy. my problem is i don t think russia is anywhere near ready for a reentry to the g 7, to the g 8. and there is a long onboarding process between now and then. it would be nice to know what s motivating this. ....

Michael Capito , Um Hum , Ronald Regan , President Trump , They Don T , G 7 , Theg 8 ,

Detailed text transcripts for TV channel - CNN - 20180609:05:29:00

Syria when they attacked you know a base that contained american military men. i got to believe that that the sanctions and other things that are still up against the russians between the americans and russians those things are taken seriously. i believe the people i know in russia are confused. they don t know what to expect next from donald trump. perhaps this is a way, this g 8 proposal is part of a bigger strategy. my problem is i don t think russia is anywhere near ready for a reentry to the g 7, to the g 8. and there is a long onboarding process between now and then. it would be nice to know what s motivating this. for sure. let me ask you something else more clear. the special counsel comes down new charges against paul manafort, a man you know well. witness tampering, obstruction of justice. not the kinds of things that an innocent man does. not to prejudge, innocent until proven guilty. but rarely do you see somebody innocent tampering with witnesses. how do you explain ....

My Favorite Things , President Trump , G 7 , They Don T , Paul Manafort , Special Counsel , Theg 8 , Obstruction Of Justice ,

Detailed text transcripts for TV channel - CNN - 20180529:13:32:00

Onboarding of 100,000 new people a year. this is the beginning of more trainings to come. without question. we re going to do this around the world. what was the gut i ve interviewed you for almost a decade now and this company is as ingrained in you arguably as almost as family. you are starbucks, starbucks is you in many ways. can you just tell me your gut, what did you feel when you realized this happen to these two men because of their race? i was personally horrified by it. when you think about the values of starbucks providing health insurance, free college tuition, the things we ve done for opportunity youth, veterans, refugees, all of these things, for this to happen is such an however it did happen. we did not blame the manager. we took full responsibility. i took full responsibility immediately, went to philadelphia but from a personal level, it was hard for me to actually imagine this could happen at starbucks. and in a way, because it did ....

Opportunity Youth , Health Insurance , College Tuition ,

Detailed text transcripts for TV channel - MSNBC - 20180210:12:54:00

I m curious to know what steps companies take to ensure everyone on their team is focused on providing the best customer experience throughout the entire lifecycle. you need to verticalize your team. so what i mean by that is you don t want to have a bunch of people who are generalists when it comes to customer support. you want to have people really focused on different parts of the lifecycle of the customer. people who are focused on lead generation. people who focus just on sales. people focused on onboarding. and people focused on customer support and they are focused just on customer support. if you do that, everyone becomes a strong expert in their area and nobody drops the ball. the other key thing here is to really track that customer throughout the lifecycle. it means a lot of note taking at each stage from when we are first introduced to the sales team. you have detailed notes that even if somebody never talked to ....

Customer Experience , Customer Support , Lead Generation ,

Detailed text transcripts for TV channel - MSNBC - 20180204:12:54:00

I m curious to know what steps companies take to ensure that everyone on their team is focused on providing the best customer experience throughout the entire life cycle. you need to verticalize your team. what i mean by that is you don t want to have a bunch of people who are generalists when it comes to customer support. you want people to focus on different parts of the life cycle of the customer. people who are focused on lee generation are focused just on lee generation. people who are focused on sales are just focused on sales. people who are just focused on onboarding are just focused on onboarding and people focused on customer support are just focused on customer support. that way nobody drops the ball. the other key thing is to really track that customer throughout the life cycle. that means a lot of note-taking at each stage from the moment they re first introduced to the sales team to when they become a customer and after. that way you have detailed notes ....

Customer Experience , Life Cycle , Customer Support , Lee Generation , Note Taking ,