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Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

Published: November 27, 2023

Contact Centers and their IT teams can uncover new insights hidden in their technical, operations, and experience data and take recommended actions to improve performance.

Source: ibtimes.com.au

Related Topics:

John MitchemOperata CoService Availability To QualityOperata Pty LtdContact CentersExperience ObservabilityFeatured InsightsAgent ExperienceCustomer ExperienceOperata Co FounderLarge Language ModelsGenerally AvailableCall AbandonmentCall TransfersService AvailabilityAgent MessengerAgent Experience CopilotData LakesAmazon ConnectGenesys CloudPeople ExperienceOperata PlatformOperata PtyPress Release

Operata Adds 'People Experience' Insights to its CX Observability Platform

Published: September 6, 2023

For the first time, cloud contact centers can correlate unified technical, operations, and experience data.

Source: ibtimes.com.au

Related Topics:

John MitchemRomilly BlackburnParty ToolingService CcaaContact CenterOperata CoOperata PlatformAmazon Connect Contact LensContact LensWorkforce Experience ManagementQuality ManagementCustomer ExperienceEvent StreamsAmazon EventbridgeAmazon ConnectGenesys CloudOperata Co FounderPress Release