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Contact Centers and their IT teams can uncover new insights hidden in their technical, operations, and experience data and take recommended actions to improve performance.
For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
Mercury News Letters to the Editor for Aug. 13, 2023
The differences between the US and Australian defined contribution workplace superannuation system has been explored at an academic forum in New York.
Strategy discussions around defined contribution workplace saving tend to focus on plan design and engagement but questions of asset allocation are also critical, according to a discussion summary of the most recent Jasper Forum.