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Since IBM’s Watson, many have hoped that Artificial Intelligence, or AI, would be able to rummage through a pile of data, pick out what is relevant, and create some new learning that matters. That hope has been proven futile, at least with our current thinking and capabilities.That doesn’t mean AI
I believe Operations should be responsible for customer retention and customer service. Marketing creates awareness, Sales brings in new customers, and it is operational performance — or lack thereof — that keeps them happy and wanting more.But regardless of where you locate the responsibility, it must be somewhere in your
SMC grad helps Numi Organic Tea make its global mark By Vera Kochan Brian Durkee in Jiangxi, China - the country's largest Fair Trade Tea cooperative. Photo provided Most would think working for an organic tea company would be all zen, without much strife. But when Brian Durkee, who was recently promoted to CEO after several years serving as the company's president, traveled around the world on behalf of Oakland-based Numi Organic Tea, it was not without its dangerous moments. On a trip to Egypt in 2011, Durkee was there working on the chamomile and mint products when a revolutio...
If your manufacturing business is not designed to ensure robust processes within speed, cost, quality, and agility parameters; if your business is not designed to endure for decades; if your business is not designed to thrive through ambiguity, then by definition, it is not designed to be profitable.That would seem
Lisa Burquest, Chief People, Safety and Sustainability Officer, The a2 Milk Company, to become Chief People Officer Alistair Hartley, Director of...