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All that has happened since the rollout of self-checkout but so has this: Customers griping about clunky technology that spits out mysterious error codes, workers having to stand around and monitor both humans and machines, and retailers contending with theft.
This past fall, Walmart removed self-checkout kiosks in 3 stores in Albuquerque, New Mexico, but on the whole it is adding more than it is taking away.
The promise of self-checkout was alluring: Customers could avoid long lines by scanning and bagging their own items, workers could be freed of doing those monotonous tasks themselves and retailers
Theft and clunky technology plague retail push to save labour costs
NEW YORK (AP) — The promise of self-checkout was alluring: Customers could avoid long lines by scanning and bagging their own items, workers could be freed