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just got his bag. every once in a while big cry go up through the island of miss fit bags with someone saying they have got their stuff and they are on their way home. it's still a mess. you still have people who are stranded and can't get home. you have flight staff that can't penetrate this antiquated communication system to let the airlines know that they are available to fly people home. you have got a lot of really tired people and they are just stuck. >> our luggage is missing. it's mia. >> we ended up completely canceling southwest entirely. we are hoping we will get a refund....

>> first, breaking tonight, a controversial emergency immigration policy remains in place. if the southern border crisis shows no signs of slowing down and a plan on how to manage the post title 42 border is nowhere to be found. we have fox team coverage, matt fin is on the ground in eagle pass, texas. we begin with correspondent isisha isisisha hasnie. >> democrats did not do enough to secure the border when they had the chance. >> they are struggling of the white house staffers and i hope homeland wins this fight. >> reporter: congressman cuellar voicing his frustration after one d...

a controversial covid emergency immigration policy remains in place. yet the southern border crisis shows no signs of slowing down and a plan for how to manage a post title 42 border is nowhere to be found, at least not yet. we have fox team coverage tonight, matt finn is on the ground again in eagle pass, texas. one of the epicenters in the migrant encounters in the u.s. we begin with aishah hasnie on the politics at play and the growing blame game on all of this. good evening, aishah. >> good evening to you, bret. it's not just republicans. tonight texas democratic representative h...

Holhotelsbut not without criticw long it took to make it happen. >> punel and the white house didn't respond until yesterday arch about four days in. >> the transportation secretary making a blitz of tv appearances detailing his calls with the southwest ceo after house judiciary republicans tweeted "where's secretary pete? "buttigieg says he has been on the case. good morning at the moment i'm on capitol hill not far from your offices. we will keep getting results from passengers using our authorities and resources as an agency. something he says he has done successfully before. >> do you reme...

Hotel and refunds. >> earlier this year, we had a lot of problems with a lot of airlines and i pressed them to put it in writing and their customer service commitment. we have been able to get passengers hundreds of millions of dollars in refunds this year alone. >> reporter: southwest pledging to earn back customer's trust may face a long road ahead. stocks down 10% in the last two days. there will be scrutiny from congress. >> the money that were paid out during covid, they were paid out to maintain the payroll and the work force. what happened during the three years of covid was a lot of th...