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Amid regulatory change and customer expectations shifting from simply getting the pay-out to requiring a streamlined process, Patrick Hayward, consultant at
The Financial Conduct Authority’s head of insurance Matt Brewis has labelled premium finance a “poor product”, and warned the regulator has “talked about it
Patrick Hayward, consultant at Altus Consulting, explains why artificial intelligence will become a critical requirement rather than a nice-to-have for an
With customer expectations increasing, and speed of settlement becoming more and more of a priority, the Chartered Insurance Institute’s Matthew Connell and
Digital transformation is good for the claims function, argues Patrick Hayward, an insurance consultant at Altus. Not least for augmenting claims-handling