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Restaurants say they have no choice but to pass on fees charged by the big food courier apps

Reluctant to raise prices, refusing to sacrifice profits, travel companies, retailers and restaurateurs are cutting corners wherever they can, usually without telling their customers. Is poor quality the new normal?

Byron, GBK and Strada are among chains to close sites, but small independents are gaining ground

And it’s not just the reserve of packaged goods companies

The lockdowns of the past year, which forced restaurants to close to diners, prompted many Britons to switch to home-delivery services such as Deliveroo and Uber Eats as well as drive-throughs and become increasingly accustomed to using apps to place their orders. A drive-through is another “quick way of getting food where you don’t have to sit down and eat it with a knife and fork and a waiter hovering over you”, said restaurant industry consultant Peter Backman. “There are a number of reasons why people eat out of home. One is to have a really great time and another is they can’t ...