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The state pensioner was thrilled that her DWP payments were increasing - but was shocked at a key correspondence from HMRC.
Public understanding of the state pension system is 'very low', according to new research.
Phoenix Group has launched its Midlife MOT programme for all its UK colleagues following a successful pilot programme last year.
News analysis, case studies and informed comment on the challenges facing UK pension schemes, from Pensions Expert, a DG Publishing service
The think tank warns that without reforms, delaying access to the state pension income alongside widespread under-saving creates a perfect storm for worsening