Resolution. my hope is that it will be quick. it's been more than two years. >> i have not had a shower in two weeks. i can't use a barber. i have to cut my own hair. >> reporter: since his arrest, there have been serious welfare concerns. the state of russian prisons is poor. whelan says he spends his days making clothes in a prison factory, but that health issues, especially during the covid pandemic, are a worry. >> tell me, how are you doing? how are you feeling? >> i'm doing okay. i've got some sort of illness right now. i call it a kennel cough. it kind of comes and goes. in the barracks...