CSPAN2 Key Capitol Hill Hearings December 18, 2013
Management which made a tremendous difference for them and improve their strategies to coordinate across agencies and from the state to the local level in making sure their vision was shared and clearly communicated and articulated. States are going to drive consumers experience of the aca and key lessons that come from what we observed from this work are first, that states are most successful when they can keep consumers in mind. That means not just the enroll ees walking in the door but the workers who are trying to engage and support their vision. And as well, the stake holders who are invo...