People being "a huge jerk to members of a historically less represented group." at the same time, though, he wrote, "if someone is a jerk to you but sincerely apologizes, it is important to be thick-skinned and accept that apology." this coming from the "new york times" reporting. mr. diaz, i hear that and read that and say if that's the position of the ceo, that if someone can apologize -- i don't know how you apologize for swastikas, racial epithets, having it engrained, imprinted in the factory. what is your reaction to the overall culture that you experienced? >> well, first of all, let's ...