Despite shipping delays, shoppers happy with 2020 holiday season - Ecommerce
according to the survey of nearly 2,000 shoppers; still, 88% say their overall 2020 holiday shopping experience was 'good or better' than in 2019, and only about 10% said it was worse. "Every holiday season, shipping dominates the headlines and this year was no different," said Carson Krieg, Co-founder and Director of Strategic Partnerships, Convey. "December brought enormous surges in shipping volume and delivery delays, and more than half of American shoppers said they received at least one package later than promised. However, retailers who were transparent and communicated regularly abou...
Source: bizreport.com