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according to the survey of nearly 2,000 shoppers; still, 88% say their overall 2020 holiday shopping experience was good or better than in 2019, and only about 10% said it was worse. Every holiday season, shipping dominates the headlines and this year was no different, said Carson Krieg, Co-founder and Director of Strategic Partnerships, Convey. December brought enormous surges in shipping volume and delivery delays, and more than half of American shoppers said they received at least one package later than promised. However, retailers who were transparent and communicated regularly about delays ended up with happier and more satisfied customers. Even though this holiday was turned upside down by the pandemic, retailers did a fantastic job and the end result was that shoppers were very positive about their holiday shopping experiences. ....