Vonage Research Reveals 80% of APAC Customers Are Likely to Take Their Business Elsewhere Following Poor Experiences
SINGAPORE, January 25, 2024--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has released its Global Customer Engagement Report 2024. The 12th annual report outlines data and insights into customer communications preferences with businesses, highlighting emerging trends that emphasise the need to augment these interactions with artificial intelligence (AI) to enhance customer engagement. The 2024 re
Source: yahoo.com
