NRF Report: $743 Billion in Merchandise Returned in 2023
NRF and Appriss Retail released a report on returns for 2023, with online transactions showing a higher return rate than physical retail.
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NRF and Appriss Retail released a report on returns for 2023, with online transactions showing a higher return rate than physical retail.
No sooner have billions of dollars of merchandise made it safely down the chimney than customers are looking to load up the sleigh with $743bn in returns says the NRF.
Stores say some customers abuse e-commerce return policies, while others use explicit scams like returning shoplifted merchandise or claiming they never received an online order
A new report from the NRF shows $743 billion in merchandise was returned to retailers this year. Get more from that report here.