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The round was led by Owl Rock. The company intends to use the funds to build out its XIM solution. UserZoom provides an Experience Insights Management (XIM) platform that helps businesses gather and combine user experience (UX) and customer experience (CX) strategies, and get an org-wide view on their digital experience to increase sales, and improve engagement and retention. The company also announced the acquisition of EnjoyHQ, an experience insights hub, to bolster its ResearchOps (ReOps) capabilities. EnjoyHQ allows researchers to centralize and organize customer feedback and research f...

UserZoom Raises $100M Funding Round Led by Owl Rock Capital to Build Out Experience Insights Management (XIM) Solution Following sustained profitable hypergrowth in 2020, funding will fuel further expansion of XIM solution News provided by Share this article Share this article SAN JOSE, Calif., April 15, 2021 /PRNewswire/ -- UserZoom, the leader in Experience Insights Management (XIM), announces a $100M funding round led by Owl Rock. UserZoom will use the funding to build out the company's proven XIM solution that helps businesses join the dots between their user experience (UX) and customer ...