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Intercom launches Fin AI Copilot, the second step in its strategy to reinvent itself and transform customer service and support with an 'AI-first' approach.
Fergal Reid, director of machine learning at Intercom, whose customer support software is used by 25,000 enterprises, just rolled out some new features for clients powered by ChatGPT. It turns out that there are still some things to get better.
I may have sprained something while writing this column.
Rebag has seen its conversion metrics rise by bringing chat into its e-commerce experience.