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SIR – After many years in power the SNP has missed a huge opportunity by focusing so much time and attention on independence (“Yousaf resigns”, telegraph.co.uk, April 29). Had it improved the efficiency of the Scottish government, and the well-being of the Scottish people through better healthcare, education and infrastructure, it would have been well placed to make the case for its ultimate goal. Instead, however, it has done the exact opposite, increasing taxes and allowing services to get wor

Collaboration among innovative clinicians and IT departments can bring gifts of more efficient care, say David Rosewarne and Roger Marlow On Christmas morning, Santa Claus delivers presents to many good children worldwide. His operation has grown hugely since the illustrated poem Old Santeclaus with Much Delight introduced the modern Santa in 1821, when the world’s population was just one billion.1 Santa’s work seems to have been scaled up without customer dissatisfaction or bad press—so he must have a solid recruitment and retention plan for his elf workforce, making smart use of digit...