'Your call is important to us.' Really? - The Boston Globe
âYour call is important to us.â Really? By Mark Shanahan Globe Staff,Updated April 7, 2021, 4:19 p.m. Email to a Friend Iâm still on hold. Itâs been 25 minutes, and Iâm losing patience. I want to hang up and call back later, but I know the wait wonât be any shorter then, and it might be longer. This isnât an insurance company or my dentistâs office. I have to stay on the phone because, as the recorded message intones periodically, Iâve reached the COVID vaccine line of a major Boston hospital. Iâm trying to make an appointment to get vaccinate...