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Well worth it. I do want to go back up a little bit to operations and talk about some of the outcomes of the enrollment. We had several big things that happened this year one of them as you know, the implementation of blue shield trio and well get in to more details in the next presentation after the direct report with blue shield but again as we knew that would be a big task and that was a big enrollment movement. That was a big set up in july, august and september and in october when open enrollment is live and people make changes and as we move on after october and in to the first of the year, that is also a big a lot of work for us. Any time we make plan changes and any time is expected well save money next year for it and its going to cause work and so its well worth that work. We have some occurrences back in august and september where we felt perhaps our abilities and communicating our plan choices appropriately and we took some preemptive and proactive action with them and alon ....
For the purposes outlined in action item 1. I move we have closed session is there a second. Second. Properly moved and seconded that we have a closed session for the purposes outlined in action item 1. Are there any questions or comments from the board . Any public discussion hearing and seeing none were now ready to vote. All those in favor signify lets move to action item 3. Item 3 action item whether to disclose discussion held in closed ask. President scott. Im ready to entertain a motion whether we will disclose our discussion held in closed sex. I move we do not discuss the discussion. Its moved and is there a second . Second. And properly moved and second s that we not disclose any or all discussion held in closed session and any Public Comments . No Public Comment were now ready to vote. All those in favor signify by saying aye. Aye. All those opposed. The ayes have ....
For the purposes outlined in action item 1. Are there any questions or comments from the board . Any public discussion hearing and seeing none were now ready to vote. All those in favor signify lets move to action item 3. Item 3 action item whether to disclose discussion held in closed ask. President scott. Im ready to entertain a motion whether we will disclose our discussion held in closed sex. I move we do not discuss the discussion. Its moved and is there a second . Second. And properly moved and second s that we not disclose any or all discussion held in closed session and any Public Comments . No Public Comment were now ready to vote. All those in favor signify by saying aye. Aye. All those opposed. The ayes have it. Action item 4. Item 4 action item, possible report on action taken in closed session. President scott. Im ready to entertain a motion on possible reportin ....
Referred to Code Enforcement, 76. Housing inspection services, housing inspections performed 906. Complaints received, 368. Complaint response within 24 to 72 hours, 354. Complaints with notice of violations issues, 142. Abated complaints with notice of violations 319. Number of cases sent to directors hearings were 20. Routine inspections were 157. For the Code Enforcement services, number of cases sent to directors hearing, 72. Number, order of abatements issued, 24. Number of cases under advisement, 11. Number of cases abated, 49. Number of cases referred to the litigation committee, is two. Thank you. Mr. Lowry, just on the accessible business Interest Program which is now kind of starting to build for us. I would not mind in the presentation maybe in february we could have some thoughts on that at some point l ....
If not please. Shavon oconner will go over our Customer Service metrics for open enrollment. How are you . Im very good, thank you. How are you . Just fine. Health Services System and we have slides. I cant see them but i wrote a script. First i want to say im honored to be in Service Employees and retirees in the city of county of San Francisco. Its a privilege to ensure they have benefits, this Service Orientation is the north star by which Member Services does everything. To that point, open enrollment 2017 for a plan year 2018 was exceptional in every regard. Most notably as you can see we took 14 more calls, and then in 2016, we provided 13 ....