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(I am not affiliated with SFDC) The SalesForce product is essentially a large-scale set of software tools that can be used to manage data and communications (marketing, analytics, contracts, timelines, schedules, records, helpdesk tickets, payments, etc.) between vendors and clients. It's a CRM (Customer Relationship Management) system. The reason it's not clear what their product is to non-users is that there isn't really a "default SalesForce experience"; the point of buying their software is that they (or you) are supposed to be able to customize it to the point where you...
Thrio Announces Salesforce Lightning Experience Integration Share Article Salesforce users can choose between Classic and Lightning with Thrio CCaaS Thrio’s blended agent and omnichannel capabilities are a perfect complement to Salesforce Lightning with its new customizable record layouts and views for each user. CALABASAS, Calif. (PRWEB) January 26, 2021 Thrio, Inc., maker of award-winning cloud contact center software, announced today its omnichannel integration with Salesforce Lightning Experience CRM. This integration comp...