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Top News In Salesforce State Of Service Today - Breaking & Trending Today

Salesforce com : Service Cloud Contact Center Innovations Help Fuel Better Customer Experiences, Revenue Generation Opportunities with Data and AI -March 25, 2024 at 09:14 am EDT

Salesforce has announced new features for Service Cloud that provide agents and supervisors with AI-powered insights, content generation, and automation capabilities to help increase customer. ....

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Every customer-centric service leader in SA should use these KPIs

Every customer-centric service leader in SA should use these KPIs
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Three KPIs every customer-centric service leader in SA should use

Three KPIs every customer-centric service leader in SA should use
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State of service

State of service
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Putting the "IT" in Profit

istock
As we begin to emerge from a major economic disruption, forward-facing leaders are refocusing their efforts on growth and profitability. CIOs are no exception.
According to IDG’s 2020 State of the CIO survey, two-thirds (67%) of CIOs say the creation of new revenue-generating initiatives is among their job responsibilities. And a full 40% of CIOs say they must play a strategic role for their organization. What’s more, 46% cite customer experience as a new area of expansion.
By shifting focus from optimizing IT infrastructure to driving revenue and innovation, IT leaders can help an organization focus on the customer experience, increase customer lifetime value, and drive growth. ....

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