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Transcripts For CSPAN2 The Communicators Michael Powell NCTA President 20240712

Both in the running of your own operations and to adequately serve the consumers you are committed to. First and foremost, like all companies and had to protect its own employees and particularly for a set of companies that run large call centers with large collections of people that technicians are sent into homes to repair and Provision Service and all of those processes had to be rapidly transformed. Now we have 90 of call centers employees working at home. Most companies have accelerated plans so they can send avoid sending technicians to the home and these are probably worth five, seven years worth of work accelerated into three months. Obviously, the country did something unheard of and it lost [inaudible] and eventually ordered people to stay home and i think one of the reasons they could safely assume that was an Effective Response to the pandemic as there was ....

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Transcripts For CSPAN The Communicators Michael Powell NCTA President 20240712

Has this affected Court Cutting . To running your organizations and serve the consumers you are committed to, first and foremost, it affected our Companies Just like all companies. It had to protect its own employees, particular for a set of companies that ran large call centers with large collections of people. Processes had to be rapidly transformed. Centersave 90 of call Call Center Employees working at home. Have self install plans to avoid sending technicians to the home. Obviously the country did something unheard of. Nation,d down the essentially ordered people to stay home. I think one of the reasons they could safely assume that is an Effective Response to the pandemic is there was confidence there was an infrastructure at home to allow people to ....

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Transcripts For CSPAN The Communicators Michael Powell NCTA President 20240712

Organizations and serve the consumers you are committed to, first and foremost, it affected our Companies Just like all companies. It had to protect its own employees, particular for a set of companies that ran large call centers with large collections of people. All of the processes had to be rapidly transformed. Now we have 90 of Call Center Employees working at home. Most have self install plans to avoid sending technicians to the home. Obviously the country did something unheard of. It locked down the nation, essentially ordered people to stay home. I think one of the reasons they could safely assume that is an Effective Response to the pandemic is there was confidence there was an infrastructure at home to allow people to work and continue to get information. That network was largely hours. We anticipated ....

New York , United States , District Of Columbia , Unitedstates America , Companies Just , Call Centers , Call Center , Call Center Employees , Center Employees , Effective Response , Confidence Infrastructure , Surge Network , Network Capacity , High Level , Time Health , Time Health Care , Health Care , Human Beings , Human Solutions , Keep America , Financial Hardship , Congress Need , Families School , Everything Possible , Broadband Services , Economic Health ,

Transcripts For CSPAN2 The Communicators Michael Powell NCTA President 20240712

Ceo of the ncta, the internet and television association. Mr. Powell, how has the coronavirus virus affected internet operators and specifically how has it affected cord cutting . Guest this is a truly harrowing unprecedented event that requires some extraordinary collective action, though in the running of your own operation then to adequately serve the consumers your committed to, first and foremost it affected our Companies Just like all companies. It had to protect its own employees, particularly for a set of companies that run large call centers with large collections of people, that since technicians into peoples homes to prepare, all of those processes have to be rapidly transformed. Now we have 90 of call centers, employees working at home. Most companies have accelerated self install plants so they can avoid sending technicians to the home. These are changes that are probably five, seven years of work accelerated in three ....

New York , United States , District Of Columbia , John Hendel , Michael Brown , Internet Television , Companies Just , Companies Run , Call Centers , Effective Response , Information Network , Surge Network , High Level , Time Healthcare , Human Beings , Human Solutions , Keep America , Financial Hardship , Congress Need , School Aged , Families School , Payment Plan , Broadband Services , Congress Continues , Like People , Program Designed ,

Transcripts For CSPAN2 The Communicators Michael Powell NCTA President 20240712

Guest this this is a truly harrowing unprecedented event that requires extraordinary collective action, though in the running of your own operations and adequately serve the consumers that youre committed to. First and foremost it has affected our company just like all companies. It has to protect its own employees, particularly for a set of companies that one large call centers with large collections of people, that since technicians into peoples homes to repair and provision service, all of those processes had to be rapidly transformed. Now we have 90 of call centers employees working at home. Most companies have accelerated self install plants so they can avoid sending technicians to the home. These are changes that are probably five to seven years worth of work accelerate into three months. Obviously the country did something unheard of. It locked down the nation, essentially ordered people to stay home to one of the reasons they could safely assume that was an
New York , United States , District Of Columbia , South Carolina , Tim Scott , John Bolton , John Hendel , Michael Powell , Company Just , Companies One , Call Centers , Stay Home , Effective Response , Information Network , Surge Network , Actions Network , High Level , Time Healthcare , Human Beings , Human Solutions , Keep America , Financial Hardship , Congress Need , Common Collective , Families School , Payment Plan ,