Page 2 - Scott Broetzmann News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Year. according to the latest national customer rage survey. it's more than doubled since 1976. the number one frustration, having to sit through long prompts just to talk to a human being. >> people are having difficulty having what i would describe as unauthentic interaction. >> reporter: scott broetzmann spearheaded the survey. he blames much of the problem companies and products were relying more on automation and technology. customer service is growing thinner. >> 8% of the people said one of the primary causes for the increase was related to the stress and strife associated with covid. >...

By Stacy M. Brown | NNPA Newswire - According to a new study, second-rate customer service efforts have led to more consumer rage than ever, and patrons have become more belligerent when complaining.

Social media, one consumer said, “is one of the few places where a consumer against those big brands can have some impact.”

Many people are so angered by poor customer service they are seeking revenge.

Many people are so angered by poor customer service they are seeking revenge.