Lifestyle Trends 2024: Customer dissatisfaction
While businesses, as well as governments, are expected to provide service, they have to do so without losing money
Source: tribune.net.ph
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Customer service should repair trust in a brand. Instead, it's where trust breaks
Surveys shows that 61% of consumers are left unsatisfied by customer care. Research suggests that could be on purpose.
Source: fortune.com
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Consumers prefer social media to resolve complaints over negative experiences
Social media, one consumer said, “is one of the few places where a consumer against those big brands can have some impact.”
Source: inquirer.com