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it s complicated. and so we want to make sure that people know what the new law really says and how it affects them. reporter: think of it as the first brick and mortar version of an online state exchange. management say they wanted to be creative, so they used the apple store as their inspiration. it s clean. it s open. it s bright. and as you can see, you know, it s very open for a customer to walk in and just kind of feel welcome. reporter: past the greeting area, there s a screening area for informational videos on insurance, a play area for uninsured customers with toddlers, and cubicles for insurance brokers. it just feels great, you know, that somebody has your back. somebody s there to help you. reporter: management also say that by having a physical store, they eliminate some of the confusion about what the exchanges actually are. we got a lot of questions from individuals confusing this for the stock exchange or people thinking that it was physically a place whe ....
a major major incident working here at l.a.x. los angeles international airport 9:20 a.m. local time. the fbi says paul anthony ciancia 23-year-old white male enters terminal 3, pulls a rifle from a bag and opens fire. at the security checkpoint tsa officers were not armed. one was killed. he proceeded up into the screening area where tsa screeners are and continued shooting and went past the screeners back into the airport itself. authorities say after shooting his way through the security checkpoint, the gunman manages to make it all the way down this hallway. they say he s stoppeded by authorities here near a burger king in the food court area. hundreds run for their lives. it was a complete panic. people were screaming. i saw children crying. sheer and utter mayhem. people were tripping over each other on the floor, bags everywhere, crying, screaming. ....
We re been trying to get a status update all day. he went to the hospital where others were taken. the hospital said someone was in critical condition but no updates since then. anderson? debra appreciate the up date. the chaos produced a lot of confusion. a photo of one man who was in handcuffs after he run outside there to escape the shooter. his name is nick pew. he was running from the gunman after he opened fire. nick joins us tonight. nick, where were you when the shooting began? basically, i had been i had just gone through the first screening area where you show your license and they check your boarding pass, and then i was just gone through there and going up the escalator and i went around the top area of the area and the shooting started then. i immediately dropped to the floor, and i could see flashes. about how far away from the shooting were you? ....
Program with everything else we re learning about today s murder at lax. reporter: los angeles international airport, 9:28 a.m. local time. the fbi says paul anthony ciancia a white male 23 pull as rifle and opens fire. at the security check point tsa officers not armed or shot, one is killed. he preceded to the screening area and continued shooting and went past the screeners back into the airport itself. reporter: authorities say after shooting his way through the security check point the gunman makes it all the way down this hallway and stopped by authorities here near a burger king in the food court area, hundreds run for their lives. it was complete panic. people were screaming. you know, children crying. cure and utter may ham. people tripping over each other. bags everywhere. ....
After he opened fire. nick joins us tonight. nick, where were you when the shooting began? basically, i had been i had just gone through the first screening area where you show your license and they check your boarding pass, and then i was just gone through there and going up the escalator and i went around the top area of the area and the shooting started then. i immediately dropped to the floor, and i could see flashes. about how far away from the shooting were you? i would say 15 feet, 20 feet. wow, that close. was it very loud? oh, yeah, it was really loud. you hear a sound like that in an airport environment and it s definitely not right. did you know right away it was shots? ....