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evacuating students and teachers from other parts of the school. even negotiating with the suspect. but they didn't have enough information on his exact location for an immediate take down. video from the school from outside the school meantime shows parents screaming at police to storm the school. the "wall street journal" talked to one parent who says she was put in handcuffs. police tackled another parent and threw them to the ground. and a third was pepper sprayed. police insist their actions inside the school did save lives. >> the american people need to understand that officer...

people outside 12 minutes before he went inside. we also have extremely emotional video of parents gathered outside robb elementary while the shooting was happening. some were screaming as you can hear at police to storm the building and save their children. vigils and memorials are giving families and the community a chance to grieve, but nothing will bring back the 21 people that they have lost. and we're hearing now fror the first time from the mother of the gun man. >> translator: i have no words. i have no words to say. i don't know what he was thinking. he had his reasons for d...

elementary school. she saw her teacher killed. for the first time we learn what the killer said before he fired his gun in that classroom. we hear new details about what he did, this witness says he played music during the massacre. and we learn what this brave 11-year-old did to stay alive while it was all happening. all of this at the top of the next hour. in the meantime, the police response to the tragedy that took place here is facing intense scrutiny and there are new questions about the timeline. this is what we know. the 18-year-old gunman was not -- not -- confronted by la...

camera. she did agree to speak with my partner cnn producer nora. you were in with mia and her mother, i want to make clear her mother was there the whole time. what did she tell you? >> the 11-year-old mia was in that fourth grade classroom that we have heard so much about with ms. garcia and ms. morales. they were watching lilo and stitch, it was the end of the school year, and she said one of her teachers got the email that there was a shooter in the building and went to the door and he was right there. they made eye contact. >> the shooter made eye contact with the teacher. >> wi...

teachers were slaughtered. they took no action to get into those classrooms as they waited for more equipment. we pressed for more of an explanation, and the response was devastating. listen. >> reporter: sir, you have people who are alive, children who are calling 9-1-1 saying please, send the please. they are alive in that classroom. there are lives that are at risk. that's not protocol, is it? >> we're well aware of that. >> reporter: right, but why was this decision made not to go in and rescue these children? >> again, the on scene commander considered a barricaded subject, that...