Page 8 - Service Analytics News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Image: Chaay_tee - stock.adobe.com This week we share announcements around desktop and room-based collaboration devices; UCC, contact center, and videoconferencing platform updates; and an acquisition.   Avaya Upgrades Device Portfolio Avaya this week unveiled a redesign for its Vantage K155 desktop collaboration device, as well as a conference phone and huddle room cameras. Details are as follow:   Vantage K155 – With an eye on work-from-home employees, Avaya has redesigned this device with a horizontal touchscreen and physical keypad to complement its use with the company’s Spaces wor...

NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost NICE inContact , a NICEbusiness (Nasdaq: NICE)today announced the Spring 2021 release of CXone, which adds first-of-its-kind artificial intelligence (AI) innovations with Real-Time Interaction Guidance for agents, expands self-service capabilities, extends its digital-first reach, and empowers highly effective work-from-anywhere teams. With the Spring 2021 product release, organizations can now leverage cutting-edge, industry-first NICE Enlighten AI models to guide agents at the point-of-service on ...

Information Services Group, Inc.: Enterprises in Germany Seek Analytics Providers to Manage Flood of Data ISG Provider Lens report sees growing demand for data engineering services and cloud integration Enterprises in Germany increasingly seek to gather and analyze data from varied sources, but many don't have the resources and experience to implement a holistic data management strategy, according to a new report published today by Information Services Group (ISG) (Nasdaq:III), a leading global technology research and advisory firm. The 2020 ISG Provider Lens Analytics Solutions and Service P...

Press release content from Business Wire. The AP news staff was not involved in its creation. Enterprises in Brazil Look to Analytics Providers to Enable Better Business Decisions January 20, 2021 GMT SÃO PAULO--(BUSINESS WIRE)--Jan 20, 2021-- Enterprises in Brazil are seeking support from providers of analytics services and solutions to glean insights from skyrocketing volumes of data, according to a new report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm. ADVERTISEMENT The 2020 ISG Provider Lens™ Analytics ...

Press release content from Business Wire. The AP news staff was not involved in its creation.