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SFGTV Government Access Programming January 21, 2018

Plan goal. And the trends are related only to this current audit period. So actually for all of these, ill just note that any metric that ends in a. 1 is a Key Performance indicator. These are ones that people can play with online. So in terms of the goal related plan, crimes are down, which is a positive trend. And im not going to go through all of these. You can find them in the report, which ill remind you guys later. So in the second goal, overall Customer Satisfaction is up, and for reference, a 2. 5 is a neutral score. So this is actually 3. 2. Its pretty good. Gaps and bunching refers to multiple buses all coming at once, and then having a gap between service. Really influences peoples daytoday feeling with muni, and its a big deal. So during this term, gaps improved, but bunching got worse. So the city charter calls for sfmta to be on time system wide at least ....

United States , San Francisco , Diana Hammond , Key Performance , Customer Satisfaction , Service Hours , Fiscal Year , Agency Proud , Employee Satisfaction , Performance Solutions , Solutions Customer , Strategic Plan , Leverage New Technology , Technology Becomes , Customer Service , Customer Service Data , Customer Service Data Management , Service Data , Service Data Management , Data Management , Data Management Services , Management Services , Training Provided , Historical Performance , Goal One , Metro Muni ,

SFGTV Government Access Programming January 26, 2018

A positive trend. And im not going to go through all of these. You can find them in the report, which ill remind you guys later. So in the second goal, overall Customer Satisfaction is up, and for reference, a 2. 5 is a neutral score. So this is actually 3. 2. Its pretty good. Gaps and bunching refers to multiple buses all coming at once, and then having a gap between service. Really influences peoples daytoday feeling with muni, and its a big deal. So during this term, gaps improved, but bunching got worse. So the city charter calls for sfmta to be on time system wide at least 85 of the time, and although the ontime performance did improve over the cycle, we are still short of that 85 target. On this site, we just wanted to note that the sfmta did reach the city charter goal of Service Hours delivered of 90 in fiscal year 2016, and the agency should be very proud of th ....

United States , San Francisco , Diana Hammond , Customer Satisfaction , Service Hours , Fiscal Year , Agency Proud , Employee Satisfaction , Performance Solutions , Solutions Customer , Strategic Plan , Leverage New Technology , Technology Becomes , Customer Service , Customer Service Data , Customer Service Data Management , Service Data , Service Data Management , Data Management , Data Management Services , Management Services , Training Provided , Historical Performance , Goal One , Metro Muni , Customer Services ,